When you pen a column like Macworld’s Mac 911, society naturally ask you questions. And to look like you’re deserving of the three pages allotted to you each month, you try to reply them. But I’ve got one that’s got me stumped and I’d like your help.
A friend purchased an iPhone from AT&T. It was not working as it should—there were some screen problems—but he still activated it hoping the problems would vanish. They didn’t.
He called AT&T and was told that whether he lived near an Apple Store he could return it for a new one. The nearest Apple Store is 150 miles away and he’d rather not manufacture the drive. The other option is to send the phone back to AT&T and wait 4 – 6 weeks for a replacement. that he chose
Because some of you may have already been through that process, I seek the benefits of your experience. Like so:
• Will AT&T continue to charge him for the iPhone plan while he waits?
• When he gets the new iPhone, will he be able to slip the original SIM card into the iPhone and expect it to work right thereupon and there or will he have to reactivate the phone—either with a new SIM card or with the old one?
• Will poor mojo aftermath from using the iPhone’s SIM card in a phone other than the iPhone?
• Any gotchas we haven’t considered?
Original post by Christopher Breen
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