As pretty as the iPhone may look, it may not be as useful to everyone. Recent studies have shown what the rest of the anti Apple cult have been harping all along: the iPhone is not text friendly. Consumers who heavily rely on cellphones for email and text SMS may find that the iPhone’s tactile sensitive touch screen keypad is more of a frustration than an attraction.

The study covered 60 participants on three different types of mobile phones, for a total of 20 each using the iPhone, a Blackberry for its hard QWERTY pad and the Samsung E300 for its numeric multi tap keypad. Using various degrees of text difficulty encompassing all the different tasks to ensure a thorough use of the different keypad elements, the iPhone hands down emerged as the loser in ease of use.

iPhone users logged more errors and corrections made than the other mobile user kinds. But the fastest texters tied for the iPhone and the hard QWERTY pad phone, only with more errors for the former. Average errors were logged, 5.6 errors per message were made on the iPhone and 2.1 on the Blackberry and 1.4 errors on the Samsung with the multi tap keypad.

The Blackberry emerged as the top choice for




ease of use. The Samsung multi tap keypad however proved to be more accurate for text messaging. The iPhone however scaled at the bottom for all categories.

Perhaps other factors had to be taken in consideration for each success rate. The iPhone has been around for less than a month, compare to the multi tap Samsung which have been around since the birth of the first digital phone decades ago. User familiarity could have had a hand in the success of the multi tap feature. As evidenced during the study, iPhone owners were not aware of most of the features available on the iPhone, which accounted for the high errors made.

Also, could the hard QWERTY keypad have made the same success rate had a mobile phone other than the Blackberry been used in the study? After all, no two cell phones, no matter the degrees of similarity between them, are built the same.

So the study in effect, focuses not just on the differences among the touch screen, hard QWERTY pad and the numeric multi tap keypads, but rather may be a test among the three specific brands namely iPhone, Blackberry and the Samsung. But still, experts recommend trying out the iPhone for yourself before buyer’s remorse set in.

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  • One Comment to “The iPhone Paradox”

    1. on 19 Nov 2007 at 12:04 pmpsilver

      I agree that the iPhone is not as text friendly as the other methods in the beginning, but from my experience, I can now type just as fast after a few days of practicing. You’ll be surprised how efficient it is on correcting mistypes! If I mistype, I just ignore it and move on. It corrects the mistyped words 98% of the time. However, i miss the cut and paste function.

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